TARC3 Paratransit Service
TARC3 Paratransit Service provides public transportation for people with disabilities who cannot use regular fixed-route bus service.
The ADA states that TARC's regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, TARC3 will serve as a safety net for only those persons who do not have the functional capability to ride TARC's regular buses.
TARC3 Paratransit service is a shared-ride public transportation system, enabling routes and schedules to be structured to transport multiple passengers on the same vehicle to multiple destinations.
To read TARC3 Voices, TARC's newsletter about its paratransit program, click here.
To read the TARC3 Accessibility Brochure that explains the range of public transportation options for people with disabilities, click here.
Visit the Accessibility Advisory Council's Homepage.
Service Area
The TARC3 ADA service area is up to three-fourths of a mile from fixed route bus lines, excluding the express routes. TARC3 also provides non-ADA paratransit services to other service areas under various contracts and funding sources.
TARC3 Automated Phone System
TARC3 now has an automated phone system to give customers more options and better service. TARC3 customers can call 560-0333 and using their Client ID number can cancel rides, confirm trip details and more.
To get instructions on how to use the automated service, please click here or call 213-3217.
Door-to-Door Service
TARC3 Paratransit service is a door-to-door public transportation service for people who are certified as ADA paratransit eligible.
Door-to-door service means that drivers will assist passengers from the outside door of the point of origin and to the outside door of the destination.
Application Process
If you are interested in applying for the TARC3 ADA Paratransit service, complete and return the PDF application above or call the Eligibility Office at (502) 213-3217 weekdays, between 8 a.m. and 4:30 p.m., to receive an application by mail.
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Forms
Please read the Eligibility & Process Summary before applying for TARC3 Paratransit Services. There is a 21 day maximum response period after a completed application is received by TARC. Call (502) 213-3217 if you do not receive a response within that time period. Mail completed applications to:
TARC3 Transportation
1000 West Broadway
Louisville, KY 40203
If you cannot view PDFs, download Adobe Reader.
Important Phone Numbers
TARC3 Eligibility Office: (502) 213-3217
Trip Reservations: (502) 560-0333
Trip Cancellations: (502) 560-0322
TTY: (502) 561-5240
Comments/Complaints: (502) 585-1234
For TARC customer service please call: (502) 585-1234 • TTY (502) 213-3240