TARC3 Paratransit Service

 TARC3 image 


TARC3 Paratransit Service provides public transportation for people with disabilities who cannot use regular fixed-route bus service.


The Americans with Disabilities Act (ADA) states that TARC's regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, TARC3 will serve as a safety net for only those persons who do not have the functional capability to ride TARC's regular buses. TARC3 Paratransit operates 3/4 mile around TARC fixed bus routes and during the same hours.


TARC3 Paratransit service is a shared-ride public transportation system, enabling routes and schedules to be structured to transport multiple passengers on the same vehicle to multiple destinations.

Click the link to read TARC3 Voices, TARC's newsletter about its paratransit program.  

 

To read the TARC3 Accessibility Brochure that explains the range of public transportation options for people with disabilities, click here

Visit the Accessibility Advisory Council's Homepage
 

 

 

 

Service Area

The TARC3 ADA service area is up to three-fourths of a mile from fixed route bus lines, excluding the express routes. TARC3 also provides non-ADA paratransit services to other service areas under various contracts and funding sources.

 

 

An interactive web map of the TARC3 ADA paratransit service area boundaries is available for address searches to determine if the location is within the service area. If the address being searched is within the blue shaded are on the map, it is inside the TARC3 ADA service area. To check an address on the map click this link. 

 

Anyone who would like to check an address and is unable to utilize the interactive map or prefers not to use it is welcome to call the Paratransit Eligibility Office 502.213.3217 for assistance.     

  

  

TARC3 Automated Phone System


TARC3 now has an automated phone system to give customers more options and better service. TARC3 customers can call 502.560.0333 and using their Client ID number can cancel rides, confirm trip details and more. 

 

To get instructions on how to use the automated service, please call 502.213.3217 or click here

 

 

Door-to-Door Service

TARC3 Paratransit service is a door-to-door public transportation service for people who are certified as ADA paratransit eligible.

 

Door-to-door service means that drivers will assist passengers from the outside door of the point of origin and to the outside door of the destination.


 

Application Process

If you are interested in applying for the TARC3 ADA Paratransit service, complete and return the PDF application found below or call the Eligibility Office at 502.213.3217 weekdays, between 8 a.m. and 4:30 p.m., to receive an application by mail.

  


How to Ride TARC movie
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Forms

 

Please read the Eligibility & Process Summary before applying for TARC3 Paratransit Services. There is a 21 day maximum response period after a completed application is received by TARC. Call 502.213.3217 if you do not receive a response within that time period. Mail completed applications to:

TARC3 Transportation
1000 West Broadway
Louisville, KY 40203
 

 

If you cannot view PDFs, download Adobe Reader.

 


 

Important Phone Numbers


TARC3 Eligibility Office: 502.213.3217

Trip Reservations: 502.560.0333

Trip Cancellations: 502.560.0322

TTY: 502.561.5240

Comments/Complaints: 502.585.1234

For TARC customer service please call: 502.585.1234 • TTY 502.213.3240

 

 

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