Information about Requesting a Reasonable Accommodation

TARC will make reasonable modifications and accommodations to its policies, practices, and procedures to ensure program accessibility. The nature of an individual’s disability will not preclude TARC from providing full access to its services.

Some exceptions apply. These exceptions include when the modification or accommodation would:

  • Cause a direct threat to the health or safety of others,
  • Result in a fundamental alteration of the service,
  • Is not actually necessary in order for the individual with the disability to access the service, or
  • Results in an undue financial and administrative burden for TARC

If you would like to request a reasonable modification to any TARC service prior to utilizing that service, you may do so by contacting Customer Service at 502-585-1234 or by email at The individual requesting the modification should provide:

  • Name
  • Contact information
  • The service for which the request pertains; i.e. fixed route (provide specific route information), Paratransit, or access to a TARC facility
  • The specific details of the modification request