New MyTARC System Update

Testing, Training phases begin

July 2, 2018
 

The Transit Authority of River City (TARC) has started testing a new Automated Fare Collection System. New fare boxes on five buses that will operate on local and express routes, are a part of the continued progress toward the new system that will allow passengers to pay fares using a tap-and-go MyTARC smartcard.

During the next several weeks of testing, only cash-paying customers boarding one of the five test buses will use the new fare boxes to pay for their rides.  The pilot program is expected to last through the month of July. TARC will announce an official MyTARC launch date once testing and training has been completed.

‘We will be sure our customers have ample advance notice so they can be prepared for the change so there’s a smooth transition,” said TARC Executive Director J. Barry Barker.

On the test buses, TARC passes and tickets will continue to be accepted for fare, and paper transfers will be available from drivers on request.

TARC representatives will be testing sample MyTARC cards on the new fare boxes to ensure the technology and data reporting systems are functioning properly.

The current TARC fare collection system is more than 20 years old, requires significant maintenance, and only accepts paper tickets and cash as payment.  With the new system, passengers will be able to purchase a MyTARC card online, at the Nia Center and Union Station for long-term use. Customers will also be able to reload value on board buses.

Cash payment - exact fare only - will remain an option for single rides. Fares will not increase. Adult one-way fare using the MyTARC card will be $1.50 - just as it is today when buying tickets in advance - compared to $1.75 with cash. Passengers with a MyTARC card will also receive a digital free transfer for up to two hours after their initial boarding.   Cash paying customers are strongly encouraged to obtain a MyTARC card due to the new fare boxes inability to issue paper transfers.

Click here for more information on the new fare collection system.