Check out the Routes & Schedules section of this Web site, or dial 502-585-1234, TTY 213-3240, 6:00 am – 8:00 pm, Monday – Friday or Saturday, 7:00 am – 5:30 pm. Select ‘0’ to speak to a Customer Service Representative. They will answer your questions about where and when to catch the bus and mail you the route and schedule information you need. Once you are more familiar with TARC bus routes and schedules, you can get automated route and schedule information from TARCLine at 502-585-1234.
2. Stand at the correct bus stop or shelter:
Arrive at least five minutes before the bus is to arrive. Also, make sure you are standing on the correct side of the street. Buses will only pick up passengers standing at the bus stop or shelter, so be sure to wait there. How to Ride brochure (Spanish)
3. Check destination sign:
Destination signs are located above the front bus window and on the curbside. The sign shows the route number and the destination. Several bus routes may stop at the same location, so be sure to check the destination sign.
4. Pay the correct fare:
Click here to view Fares Pay your fare:
There is a fare box on the bus just inside the door, at the top of the steps. Slide your ticket or cash fare (exact change only) into the fare box. If you are using a monthly pass, just show it to the bus driver.
5. If you need to transfer to another bus to get to your final destination:
Transfers are free within a two-hour period from the end of the line. If your destination requires a change of buses, or a stop along the way, ask your driver for a “Stop ‘n Go Transfer” as soon as you board the bus. With a transfer, you can travel in any direction – and transfer at any location – for a two-hour period from the end of the bus line. To use the transfer, show it to the driver when boarding.
6. How to signal to the driver that you want to get off the bus:
Pull the overhead cord or push the yellow strip between the windows a block before your stop. TARC buses do not stop traffic; never walk in front of the bus into the street. Wait until traffic has cleared before crossing the street.
7. Lost and Found:
Call TARC’s Lost and Found at 502-561-5157, 8 a.m. – 5 p.m. Monday through Friday, or Saturdays 9 a.m. – 12 p.m. and we will attempt to locate your item.
8. If you live too far to walk to the bus:
Park ‘n’ TARC lots are located at many easily accessible places, like churches and shopping centers. Drive your car to the lot, park it, and hop on board at the bus stop. For more information on Park ‘n’ TARC lots, call the TARC Customer Service Center at 502-585-1234 or click here to view Park ‘n’ TARC locations nearest you.
9. If you use a wheelchair or other mobility device:
All buses are wheelchair accessible and can “kneel down” or lower the steps, if you have difficulty stepping into the bus.
The seats near the front of the bus are reserved for older or disabled passengers. The driver may ask riders to change seats to allow those in need to have these seats. There are also areas in the front of the bus where a wheelchair can be secured. The driver will help you with this when boarding.
10. Be a safe and courteous rider:
Smoking, eating and drinking are prohibited on the bus. Use electronics with headphones only; loud noise is a distraction for the driver. Clean up after yourself and use the trash receptacle at the front of the bus.
Sit down or hold on after you’ve paid your fare. This is for your safety as buses can make sudden stops. Keep belongings out of the aisle. Strollers need to be folded after boarding.
How to Board/Exit Bus Safely:
The rear door makes exiting more convenient. Never walk in front of the bus. Wait until the bus has left before crossing the street. Watch your step when boarding/exiting bus or moving to rear of bus. At night, wear light colored clothing, use flashlights or reflectors. Use pedestrian crossing when crossing streets.
What TARC is doing to keep you safe:
A number of TARC buses have security cameras to monitor bus activity. Security officers patrol the system and are available to respond to calls from drivers. All drivers have immediate access to emergency help via two-way radio. Bus operators receive training on safety and first aid procedures. TARC is a designated SafePlace for youth in crisis. TARC is designated as a safe location for persons in a domestic violence crisis through a partnership with the Center for Women and Families.
What you can do to make your bus ride safe:
Report suspicious activity or packages to the driver or police.
It’s the Law!
Chapter #132 of the Jefferson County Kentucky Code of Ordinance 281, protects bus drivers, passengers and property of the public transportation system by providing for prosecution of any person convicted of violating this law.