The ADA states that TARC’s regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, TARC3 will serve as a safety net for only those persons who do not have the functional capability to ride TARC’s regular buses.
Information about Requesting a Reasonable Accommodation
TARC will make reasonable modifications and accommodations to its policies, practices, and procedures to ensure program accessibility. The nature of an individual’s disability will not preclude TARC from providing full access to its services.
Some exceptions apply. These exceptions include when the modification or accommodation would:
Cause a direct threat to the health or safety of others,
Result in a fundamental alteration of the service,
Is not actually necessary in order for the individual with the disability to access the service, or
Results in an undue financial and administrative burden for TARC
If you would like to request a reasonable modification to any TARC service prior to utilizing that service, you may do so by contacting Customer Service at 502-585-1234 or by email at email@example.com. The individual requesting the modification should provide:
Name, Contact information, The service for which the request pertains (provide specific route information), Paratransit, or access to a TARC facility; and the specific details of the modification request
ADA Compliance Form
If you would like to submit an ADA complaint to the Transit Authority of River City (TARC), please fill out the ADA Compliance Form.
Important Phone Numbers
TARC3 Eligibility Office: 502.213.3217
Trip Reservations: 502-560-0333
Trip Cancellations: 502-560-0322
For TARC customer service please call: 502-585-1234 • TTY 502-213-3240