TARC3 ADA Paratransit Service
Paratransit Eligibility Process Update
We are pleased to introduce ADARide.com as our new partner for ADA paratransit eligibility evaluations. ADARide specializes in managing eligibility determinations for transit systems nationwide, helping ensure a fair, consistent, and accessible process for all applicants. Through their online platform, customers can complete applications, upload documentation, and track the status of their eligibility review with ease.
If you are applying for ADA paratransit service for the first time or renewing your eligibility, you will now be directed to ADARide’s website to complete the process. Our goal is to provide a smoother, more efficient experience while maintaining the highest standards of service and accessibility.
For more information or to begin your application, please visit ADARide.com or call 877.232.7433.
The ADA states that TARC’s regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under ADA, TARC3 will serve those persons who do not have the functional capability to ride TARC’s regular buses.
Important Phone Numbers
Trip Reservations: (502) 560-0333
Trip Cancellations: (502) 560-0322
TARC3 Eligibility Office: (502) 213-3217
TARC3 Eligibility Office Fax: (502) 213-3251
Comments/Complaints: (502) 585-1234
TARC Customer Service: (502) 585-1234
TTY: 711
Download the TARC3 Paratransit PDF Form that meets your needs.
Introduction
TARC coordinates a variety of demand-response programs, including ADA paratransit. TARC3 serves different customer groups under different contracts, each with unique eligibility requirements and rules.
TARC3 is a door-to-door, shared-ride service using small buses, vans and taxis. A paratransit vehicle will travel to any metro destination within three-fourth of a mile of a regular, non-express TARC bus route during comparable days and times.
Since TARC3 is a shared-ride service, you will travel with other riders. Most trips aren’t direct and travel time shall be comparable to that of your door to door fixed route trip. A TARC3 driver will escort you ‘door-to-door’ on both ends of your trip. The fare one-way is $4.5, round trip is $9.
Eligibility for ADA Paratransit
Having a disability does not necessarily qualify you for ADA paratransit service. There is an application process to determine whether your individual disability prevents you from being able to travel on a regular bus.
Paratransit eligibility is based on TARC staff assessment. All information supplied by you and your doctor is reviewed to determine your eligibility. Additional information is gathered by phone or in a personal interview. Sometimes a free functional assessment is conducted at Spalding University’s School of Occupational Therapy. The process helps ensure ADA paratransit service is provided for individuals who meet ADA regulations.
Paratransit for Visitors
TARC3 will provide Paratransit service for visitors who are eligible for Paratransit service in their home city. Documentation from their home city will be required for service. If unable to provide documentation of eligibility, provide phone number or email contact for the agency that has previously granted eligibility and TARC3 will contact the home agency. Once eligibility has been confirmed, TARC3 service will be available.
Visitors can contact the TARC3 Eligibility Office at (502) 213-3217 to request Paratransit service. Upon confirmation, individuals wishing to use TARC’s Paratransit service may do so for any combination of 21 days, during any 365-day period beginning with the visitor’s first use of the service.
TARC3 Automated Phone System
Quickly access ride information and cancel trips at any time.
1. Dial 560-0333 and then press “1” for Main Menu.
2. Enter ID# and password (initial password is your 4 digit birth year). If you do not have your ID#, ask a Customer Service Representative (CSR).
3. Choose the feature you want to use:
- Press 1 – “Trip confirmation” will provide the same estimated pick-up time as “Where’s My Ride?” Follow the prompts to access specific trip information.
- Press 2 – “Cancel trips” will allow you to cancel one trip or all the trips in a date range and you can obtain a confirmation number. For instance, if you booked a round trip, you can cancel both or just one leg of the trip. The system will ask you to confirm a cancellation to prevent an accidental cancellation.
- Press 4 – “Change password” will allow you to set your preferred, private password.
- Press 0 – Will connect you to a Customer Service Representative.
Automated phone system instructions are also available from the TARC3 Eligibility Office (502-213-3217).
ADA Paratransit Eligibility – Frequently Asked Questions
What is ADARide.com?
ADARide.com is our new partner responsible for processing ADA paratransit eligibility applications and renewals.
Why are we using ADARide?
Their online system provides a faster, more accessible, and more consistent way to complete eligibility reviews.
How do I apply?
Visit ADARide.com to start a new application, renew your eligibility, upload documents, or check your application status.
Does the eligibility criteria change?
No. The rules remain the same—only the processing platform has changed.
What if I need help?
ADARide offers phone and email support, and our customer service team is available to assist if you need additional help.
Do I need internet access?
If you do not have internet access, ADARide can assist you by phone and help you complete your application another way.