Contact Us

Transit Authority of River City
1000 W. Broadway
Louisville, KY 40203
(502) 585-1234
TTY: (502) 213-3240
info@ridetarc.org

Hours of operation:
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Please note that effective Monday, September 30, 2024 Union Station will be closing at 4:30 p.m.

Call Center hours of operation:

Monday – Friday: 6 a.m. – 8 p.m.
Saturday: 7 a.m. – 5:30 p.m.
Sunday: closed

At TARC, we want to hear from our customers. Your feedback helps us address issues and improve our services. Please fill out the appropriate form below and let us know what is on your mind.

Bus Route Feedback Form

Bus Route Feedback

Your Information

Name(Required)
Email(Required)
Address
Elert Email Signup

Incident Details

Your relationship to the incident you are reporting.
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Incident Time
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Service Problem(Required)
Driver Problem(Required)
Vehicle Problem(Required)
Safety Concern(Required)
Bus Stop(Required)

Route Details

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TARC3 Paratransit Feedback Form

Paratransit Route Feedback

Your Information

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Address
Elert Email Signup

Incident / Feedback Details

Type of Report(Required)
Your relationship to the incident you are reporting.
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Prover of Service(Required)
Check all that apply.
Scheduled Pickup Time
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Actual Pickup Time
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Reservation Issue(Required)
Service Problem(Required)
Vehicle Problem(Required)
Driver Problem(Required)
Safety Concern(Required)
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Incident Time
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Outreach Request

For more information on outreach regulations/requirements

Didn’t see the form you need above? Check out other contact forms below.