Plans and Projects
White text on a blue background reads: "TARC Title VI Policy Amendment.

TARC Title VI Policy Amendment

When large transit agencies make major changes to their services, they are required by federal rules to do a specific type of analysis. This is called a “Service Equity Analysis” (SEA). The SEA is required by federal law – specifically Title VI of the Federal Civil Rights Act of 1964. Title VI provides that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal funding.

TARC periodically updates SEA policies to be consistent with best practices, ensure the most accurate and effective analyses of potential issues, and ensure clarity. The proposed amendments would clarify two definitions and allow TARC to analyze changes to multiple connected routes as one multi-route change, with all of the cumulative impacts. None of these would affect the core of the existing TARC policy.

More detail on the proposed amendments is available here: https://www.ridetarc.org/wp-content/uploads/2025/04/TARC-Title-VI-Policy-Amendment.pdf

Transit Asset Management Plan

Transit Asset Management Plan

This Transit Asset Management (TAM) plan presents TARC’s approach to improving its capacity to accommodate change and thrive. This includes better understanding the costs of asset ownership, recognizing the impact of asset condition on safety and reliability, and aligning our systems and training practices with our aspirations.

More detail is available here: https://www.ridetarc.org/wp-content/uploads/2025/05/TARC-TAM-Plan-2.0-09202022.pdf

A silver city bus is stopped at a curb near a park and clock tower on a sunny day, with "Customer Experience" presentation text overlaid.

TARC Customer Experience Survey

Customer feedback is critical for TARC to understand and address service concerns and priorities. In an effort to improve TARC services, we conducted our first annual Customer Experience Survey in early 2023.  

With more than 400 respondents, the survey provided TARC with valuable information about customer demographics, purpose and frequency of use, and impressions of service. 

Results show that customers are satisfied in many areas:

  • 78% of customers feel safe riding the bus 
  • 83% feel that the bus routes are conveniently located

The survey also identified areas where improvement is needed:

  • 37% of customers feel the bus stops are clean
  • 56% of customers are satisfied with on-time performance

Overall, 71% of customers are satisfied with TARC service. TARC is focused on improving the customer experience over the next year with a series of action plans to make tangible service improvements in several targeted areas.

To learn more click here.

Cover page of a report titled "Zero Emission Bus Transition Plan" with images of buses and a transit staff badge, featuring the TARC logo.

Zero Emission Bus Transition Plan

The Zero Emission Bus (ZEB) Transition Plan provides a roadmap for the conversion of the Transit Authority of River City (TARC) bus fleet to zero-emission vehicles over the next 15 to 20 years. This transition plan evaluated both FCEB (fuel cell electric bus) and BEB (battery electric bus) technology for adoption at TARC and proposes several scenarios for transitioning to these technologies. This Transition Plan identifies a path forward in terms of recommended types of ZEBs, what infrastructure is needed to support ZEBs, how ZEBs can be phased in, and what the implications are in terms of capital and operating costs. To view the full plan, click here.

Title VI Plan 2022 - TARC

Title VI Plan 2022

TARC puts forth every effort to ensure nondiscriminatory transit transportation in support of our goals to provide a safe, secure, and reliable transit system that ensures the efficient mobility of people, thereby enhancing both the quality of life and the economic vitality of the communities TARC serves.

As set forth by the Title VI and its nondiscrimination authorities TARC is committed to do the following:

  1. Ensure that the level and quality of transit service and transit amenities are provided without regard to race, color, or national origin
  2. Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations
  3. Promote the full and fair participation of all affected populations in transit decision making
  4. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations
  5. Ensure meaningful access to programs and activities by persons with limited English proficiency

To view the full plan, click here.

Cover page of the "Micro Mobility Transit Study" final report by the Transit Authority of River City (TARC), dated October 2022, featuring the TARC logo.

Micro Mobility Transit Study

The Micro Mobility Transit Study evaluates how the Transit Authority of River City (TARC) can use Mobility on Demand (MOD) strategies to offer customers improved quality of service and extend the reach of its network to suburban areas where fixed route service is currently limited or absent.

This study explores and evaluates innovative transportation options to improve connections between TARC’s fixed-route bus network and the suburban and exurban destinations in Louisville Metro and surrounding counties. To learn more click here.

A city bus stopped on a brick street near buildings, with text about TARC's disadvantaged business enterprise federal fiscal year goals for 2023, 2024, and 2025.

Disadvantaged Business Enterprise (DBE): Federal
Fiscal Year Goals for 2023, 2024, and 2025

FTA recipients, such as TARC, expected to award more than $250,000 in FTA funds in prime contracts (excluding transit vehicle purchases) in a Federal fiscal year are required to set a three-year goal for DBE participation in accordance to 49 C.F.R. § 26.45(a); click here to read TARC’s fiscal year goals for 2023, 2024, and 2025.

A city bus with the TARC logo is shown on a map background above a blue section labeled "TARC Comprehensive Operations Analysis, May 3, 2021.

TARC Comprehensive Operations Analysis (COA)

A healthy transit network is critical not only for the riders who depend on that service every day, but also to foster the continued growth and change that communities experience.

The focus of this COA project is to evaluate the current system and develop a range of improvements to help meet the changing transit needs in the greater Louisville region. It examines existing transit services and identifies opportunities for improving system efficiency and effectiveness. It is a planning level tool used to develop potential near-term operational changes to help deliver more effective and useful service to the community. To learn more click here.

Cover page of the TARC Agency Safety Plan 2022 for the Transit Authority of River City, with revision dates noted at the bottom.

TARC Agency Safety Plan

TARC is committed to providing a safe and secure work environment. Our employees are critical to the success of that commitment and play an important role in protecting our team, our customers, and our property. As TARC often provides the first impression of our region to many residents and visitors each day, we place a high priority on upholding this commitment to ensuring the care and well-being of our customers. To learn more click here.

A slide displaying "Equal Employment Opportunity Plan 2020, Transit Authority of River City" with the TARC logo in the top right corner.

TARC Equal Employment Opportunity Plan

TARC is deeply committed to adhering to the ideas, doctrines, and practices of equal opportunity and affirmative action in all employment area. TARC values, appreciates, and understands the need for cultivating a qualified diverse workforce that aligns with TARC’s strategic goals, business objectives, and the Authority’s mission and values. TARC’s development and implementation of an EEO/AA Plan will fulfill the requirements set forth by the FTA as well as develop strategies to leverage diversity by creating an environment where employees and applicants feel supported and that their voices are heard. To learn more click here.

Cover page of the "Transit Design Standards Manual: A Reference Guide" by the Transit Authority of River City, featuring a red map graphic and tarc logo.

Transit Design Standards Manual

As the local public transit provider in the Louisville region, the Transit Authority of River City (TARC), has developed the Transit Design Standards Manual to encourage the coordination of local development and transit service. This manual serves as a reference to help local jurisdictions and the development community to accommodate transit within their development plans.

Although TARC deals primarily with transit needs within the public right-of-way, the agency encourages property owners and developers to consider the transportation needs of the site’s users when locating and designing buildings and amenities within a new or redeveloped site.

By providing the infrastructure, access routes, facilities, and amenities, a new development can help to make public transit an attractive and efficient mode of travel within the community. To learn more click here.