Register Your Card

Registering your MyTARC card entitles you to “Balance Protection”. With balance protection, the stored value and passes on your MyTARC card will be transferred to a replacement card at the time TARC is properly notified that your card is lost, stolen, or damaged. TARC will disable lost/stolen/damaged card to prevent anyone from using the value and passes. Only days remaining on a pass at the time the MyTARC card is reported lost/stolen/damaged can be transferred to a replacement card; TARC cannot extend the end time or date of a pass that has been used.

There is a non-refundable replacement card fee associated with issuance of a replacement card.  If you have not registered your MyTARC card, the value remaining on the lost/stolen/damaged card will not be available for transfer to a replacement card.

Lost/Stolen/Damaged

If your MyTARC card is lost, stolen, or damaged, you must notify by calling TARC’S Customer Service Center at 502-585-1234. The TTY phone number for hearing and speech-impaired customers is 502-213-3240.  You may also visit the TARC Union Station.