TARC On-Demand
This spring, TARC is introducing a 6-month on-demand pilot service called TARC On-Demand. The service is for short local trips and uses smaller vehicles that customers can hail from their smartphones when they need to.
This service will operate in two zones. Starting April 1, the New Albany pilot will debut. The Jeffersontown zone debuts effective April 16.
Click below to learn more about each zone.
Within each zone, customers will have the freedom to move just by using an app on their phones. Customers can go from any point to any other point within the zone, or for a reduced price they can take TARC On-Demand to a TARC stop within the zone to connect to regular TARC bus service and go anywhere else in the region.
What is TARC On-Demand?
TARC On-Demand service is for short local trips and uses smaller vehicles that customers can hail from their smartphones when they need to.
What is the fare?
For $5 a customer may travel to and from anywhere within the zone.
For only $2 a customer may travel from anywhere within the zone to any bus stop within the zone.
What are my payment options?
You may pay for TARC On-Demand with credit/debit cards. You may also call 502.214.7505 to book and pay over the phone—please note credit/debit cards are stored to your account, if paying for the first time via phone please call during business hours (5:30 a.m. – 8:30 p.m. weekdays) to have a card stored to your account.
When paying with cash, the exact fare is required; driver cannot make change
Where in New Albany will TARC On-Demand service?
In New Albany, the zone will cover the entire city, including important destinations like downtown New Albany, Indiana University Southeast, and the Grant Line Industrial Park.
Where in Jeffersontown will TARC On-Demand service?
In Jeffersontown, the zone will include an area ranging from Plainview to the Bluegrass Commerce Park, to downtown Jeffersontown. In addition, students attending Galen College of Nursing will be able to use the service to connect from the #31 Shelbyville Road.
Can I use TARC On-Demand to connect to TARC fixed-route service?
For only $2 a customer may travel from anywhere within the zone to any bus stop within the zone.
If I use TARC On-Demand to connect to a fixed route service, is my full ride already paid for?
At this time, payments through the app for TARC On-Demand do not include the connecting fixed-route fare. You will need to make that payment at the farebox on the bus using cash or your MyTARC card (MyTARC Mobile—TARC’s mobile ticketing service—launches April 23rd and will be an additional option to pay for fixed-route service).
What are the hours of service?
Hours of service for both areas will be:
- Weekdays: 5:30 a.m. – 8:30 p.m.
- Saturday: 7 a.m. – 9 p.m.
- Sunday: 8 a.m. – 6 p.m.
How can I contact TARC On-Demand if I have comments, concerns or questions?
You can contact TARC anytime by via the below methods:
Phone: (502) 585-1234
TTY: (502) 213-3240
Email: info@ridetarc.org
