The ADA states that TARC’s regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under ADA, TARC3 will serve those persons who do not have the functional capability to ride TARC’s regular buses.
Information about Requesting a Reasonable Accommodation
TARC will make reasonable modifications and accommodations to its policies, practices, and procedures to ensure program accessibility. The nature of an individual’s disability will not preclude TARC from providing full access to services. Some exceptions apply. These exceptions include when the modification or accommodation would:
Cause a direct threat to the health or safety of others,
Result in a fundamental alteration of the service,
Is not actually necessary in order for the individual with the disability to access the service, or
Results in an undue financial and administrative burden for TARC
Need to modify any TARC service prior to utilizing that service? Contact Customer Service at 502-585-1234 or by email at firstname.lastname@example.org by providing the following:
Name, Contact information, The service for which the request pertains (provide specific route information), Paratransit, or access to a TARC facility; and the specific details of the modification request
ADA Complaint Form
Have an ADA complaint to the Transit Authority of River City (TARC)? Fill out the ADA Complaint Form.
Paratransit for Visitors
TARC3 will provide Paratransit service for visitors who are eligible for Paratransit service in their home city. Documentation from their home city will be required for service. If unable to provide documentation of eligibility, provide phone number or email contact for the agency that has previously granted eligibility and TARC3 will contact the home agency. Once eligibility has been confirmed, eligibility for TARC3 service will ensue.
Visitors can contact the TARC3 Eligibility Office at (502) 213-3217 to request Paratransit service. Upon confirmation, individuals wishing to use TARC’s Paratransit service may do so for any combination of 21 days during any 365-day period beginning with the visitor’s first use of the service.